Frequently Asked Questions:

What are your opening hours?

Monday to Sunday: 8am till 11am
Sunday to Friday: 3pm till 5pm

Closed for Drop Off and Pick up (office closed):

  • Saturday afternoons
  • Good Friday, Easter Saturday and Easter Sunday
  • Christmas Eve, Christmas Day and Boxing Day
  • New Years Eve and New Years Day
  • STRICTLY NO AFTER HOURS PICK UP/DROP OFF IS AVAILABLE

Why are you closed between 11am – 3pm?

We have carefully chosen our hours to allow a rest period for our guests in the middle of the day. The entire resort and reception are closed between 11am-3pm. This allows all guests to rest with no disruption. There is strictly no checking in/out during this time.

Do our pets have to be fully vaccinated?

Yes. Guests cannot be admitted to our facility unless their vaccinations are current. Current vaccination paperwork must be sited at check in or sent to us prior.

All pets must be up to date with vaccinations: that is all pets must have received a vaccination in the last 12 months. We insist on at least C5 for our dog guests and a minimum of F3 for our cat guests.

  • DOGS C5- vaccination covers Distemper, Hepatitis, Parvovirus, Parainfluenza and Bordatella.
  • CATS F3- vaccination includes Feline enteritis and 2 forms of feline respiratory disease.

If you have any questions regarding your pets vaccination please contact your veterinarian prior to making a booking as unfortunately unvaccinated pets cannot be accepted.

If vaccinations require boosting or updating they must have been done at least 2 weeks prior to admission.

Do we supply pet food?

Yes we do. We feed dogs Black Hawk Dry Food. A superior premium dog food that provides all the necessary health requirements for a dog.
If your dog has allergies please bring your own food.
We feed cats Dine dry and wet food, if your cat has allergies, please provide your own food.

Do we need to bring bedding?

Raised dog beds in each enclosure are supplied. Each pet has freshly laundered blankets as well. Please do not bring your own bedding, blankets or toys.

Do all pets sleep internally?

Yes. Our facility is solid concrete paneling and all doors are closed and locked for added security . Our underfloor heating for winter an air conditioning for summer ensures a good nights sleep, and our 24/7 onsite owners are only 50metres away.

Do we exercise the pets?

All pets have the opportunity to run and play in the grass exercise yards.

Do we administer medication?

Yes. A fee applies.

Do we let dogs interact with one another?

Yes if owners would like their dog to have a play during the day with another dog we can do playgroups with similar breeds and personalities

Do we accept all breeds of dogs?

Yes, at our discretion. Furry guests cannot be admitted to our facility unless their vaccinations are current. Current vaccination paperwork must be sited at check in or sent to us prior.
All pets must be up to date with vaccinations: that is all pets must have received a vaccination in the last 12 months. We insist on at least C5 for our dog guests and a minimum of F3 for our cat guests.

Do we groom dogs?

No we do not

Do we have day care?

Yes. Your pet can stay with us for the day. Drop off is between 8-11am and pick up is between 3-5pm. Cost is $20. Daycare is not available on Saturdays.

My pet has never been away from home, will he/she be ok?

We recognise that some of our first time guests will be very anxious and nervous when they first arrive. For this reason we make sure that we spend one on one time with them to help ease the separation anxiety, and to make sure they settle as quickly as possible. We find that the first 12-24hrs they are happy and content and its not long before they will become part of our big happy family .